|JCPenneys Promise of
to serve the public, as nearly as we can, to its complete
satisfaction. If, for any reason, you are not completely satisfied with a
purchase, you can return it to any JCPenney store.
We promise to make an exchange,
issue a refund or credit on any purchase with a receipt.
to make an exchange, issue a JCPenney Gift Card or JCPenney credit on any
purchase without a receipt.
to be fair and reasonable with each customer on any complaint or
adjustment, always considerate of the customer's point of view.