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Service, security, quality…. JCPenney dedicates itself to
satisfying the needs and expectations of it's customers.
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| JCPenneys Promise of Satisfaction: |
We
promise
to serve the public, as nearly as we
can, to its complete satisfaction. If, for any reason, you
are not completely satisfied with a purchase, you can return
it to any JCPenney store. We promise to make an exchange, issue a refund or credit on any purchase with a receipt. We promise to make an exchange, issue a JCPenney Gift Card or JCPenney credit on any purchase without a receipt. We promise to be fair and reasonable with each customer on any complaint or adjustment, always considerate of the customer's point of view. |